VIPRE's definitions update failed


If VIPRE is failing to update its definitions automatically, check the following parameters.

Update to the latest released version:
 
Make sure to upgrade the Agent to a software version of 4.0.4210 or higher which incorporates fixes to prevent definitions from going to 0 by not allowing a corrupt download to be applied. You can Upgrade VIPRE by clicking on the following links:
 
VIPRE Antivirus: 
 
VIPRE Internet Security | Home Premium: 

Once you have completed the download please install the upgrade and restart your computer.

If you are still experiencing problems updating your definitions, please check the following:

Date and Time:

First let's make sure that your systems time and date are both correctly set.
  1. Double click on the clock on the bottom right corner of your screen
  2. Make sure both the Date and Time are correct
Proxy Settings Enabled in Windows:
 
Some threats can change proxy settings to prevent updates from working correctly.  Here's how to remove those proxy settings:
  1. Open Internet Explorer (Even if you normally use a different web browser)
  2. Click Tools > Internet Options
  3. Go to the Connections tab
  4. Click LAN Settings
  5. Uncheck the 'Use a proxy server for your LAN' option
  6. Click OK
DNS is not configured correctly:
 
Check your DNS settings. Make sure it is set to 'Obtain DNS server address automatically'.
  1. Select Control Panel from the Start menu
  2. Click Network Connections from the Control Panel choices
  3. Choose your connection from the Network Connections window
  4. Click Properties button
  5. Select Internet Protocol (TCP/IP) and click Properties
  6. Select the radio button next to 'Obtain DNS server address automatically', and click OK
There is also a possibility that there is an incorrect IP set for updates.sunbeltsoftware.com in the hosts file. This file can be located and modified using these instructions:
  1. Navigate to C:\Windows\System32\Drivers\etc\
  2. Open the file called 'hosts' with your preferred text editor
  3. Browse this file for any reference to updates.sunbeltsoftware.com
  4. Delete the line regarding sunbeltsoftware.com
You are running a Firewall:
 
If you are running a Firewall, disable it and see if the updates occur. Certain firewalls can block antivirus updates.
 
Proxy Server Settings Enabled in VIPRE:
 
If you are a home user, you probably aren't using a proxy.  Here's how to remove any proxy settings from VIPRE:
  1. Open VIPRE
  2. In the top left of VIPRE, click File > Settings
  3. Click the Setting button under the Proxy Settings section
  4. Uncheck the I connect to the Internet through a Proxy Server option
  5. Click OK
VIPRE is not yet registered: