If VIPRE is failing to update its definitions automatically, check the following parameters.Make sure to upgrade the Agent to a software version of 4.0.4210 or higher which incorporates fixes to prevent definitions from going to 0 by not allowing a corrupt download to be applied. You can Upgrade VIPRE by clicking on the following links:
Update to the latest released version:
VIPRE Internet Security | Home Premium:
Once you have completed the download please install the upgrade and restart your computer.
If you are still experiencing problems updating your definitions, please check the following:
Date and Time:
First let's make sure that your systems time and date are both correctly set.
Proxy Settings Enabled in Windows:
Some threats can change proxy settings to prevent updates from working correctly. Here's how to remove those proxy settings:
DNS is not configured correctly:
Check your DNS settings. Make sure it is set to 'Obtain DNS server address automatically'.
You are running a Firewall:
If you are running a Firewall, disable it and see if the updates occur. Certain firewalls can block antivirus updates.
Proxy Server Settings Enabled in VIPRE:
If you are a home user, you probably aren't using a proxy. Here's how to remove any proxy settings from VIPRE:
VIPRE is not yet registered: